William H Gibbs Jr
GBIn need of a U. S. Barcode.... I just received my dark green 2 step ladder SKU:KQ0002-GR and to my chagrin the barcode is Chinese! I need the United States barcode because I have to register the item with the National Consumer Panel. The item was purchased from Amazon. By the way I am pleased with my purchase. Would you please supply me with the barcode for the U. S. I received my purchase today 04/16/2024
Holly
GBLove this ladder Love this ladder. Came just in time to put up outdoor Christmas Decorations. I feel much more secure climbing the ladder with side rails. I am a little puzzled by the fact that the platform that holds tools does not lock in place.
John
GBPoor Customer Service Received ladder in timely manner. Did not care for (too heavy). Got permission to return. Had to pay for return shipping (as expected). HBTower received 3 days later (per UPS confirmation). It has been 32 days since they received. NO REFUND. They don't respond to emails. Their phone is ALWAYS "busy" (all hours of day). I DO NOT recommend this company.
Jill
GBGood, sturdy ladder The company kept me informed re: the progress of my purchase. Delivery was quite timely, although the carton was falling apart when it arrived. The ladder was easy to assemble and it’s strong and sturdy…quite heavy though! All in all, I’m pleased,
Carrie F
GBAwesome step ladder The website was easy to use. The ladder is amazing in my new home with 10' ceilings and cabinets that go to the top! I feel safe on it, I'm 62, and I fall easily. Having handles on each side makes me feel super safe. My only complaint is that shipping took longer than first expected. Great ladder for the price.