When I received the ladder the foam on… When I received the ladder the foam on both handrails was damaged. I notified the company and was told they would credit me 5% which will be maybe $6. I informed them I would prefer the damage corrected. I ordered and expected an undamaged product. They told me to put tape on the damage and that my account would be credited. I’m glad the ladder isn’t structurally damaged because I don’t think this company would stand behind their product.

They got back to me in a timely manner This ladder was better than we had expected. Much sturdier than the one we had previously owned .We are 84 years old and need this security. When my tool kit did not arrive with the ladder they quickly answered that they would be sending it out. I am sure it will be here soon.

I am loving my new three-step stepstool… I am loving my new three-step stepstool from HBTower. It is sturdy, but still light-weight enough to move around. It was just what I was looking for. I was nervous about purchasing online without seeing the product in-person, but I'm glad I took the chance!! Thank you for making this stepstool available.

The ladder works great for small tasks… The ladder works great for small tasks where hauling my heavy extendable ladder is not needed. Good for washing the top of my camper and the grab rails add security.

In need of a U. S. Barcode.... I just received my dark green 2 step ladder SKU:KQ0002-GR and to my chagrin the barcode is Chinese! I need the United States barcode because I have to register the item with the National Consumer Panel. The item was purchased from Amazon. By the way I am pleased with my purchase. Would you please supply me with the barcode for the U. S. I received my purchase today 04/16/2024