Atrocious shipping Hopefully the forge lives up to the hype when it arrives, atrocious shipping. I placed an order on Feb 6, according to the shipping policy on their website it should have shipped that Friday. A label was not created until the 13th, however the product still did not ship until the 20th, I was told due to inclimate weather. Travking now tells me to expect it on tbe 27th. A ridiculous amount of time in this day and age. This company did not adhere to their shipping policy.

Nice forge and even better customer service Product arrived pretty beat up, box looked like the UPS guys kicked it around the truck, surprisingly nothing major was broken just a couple small pieces. Sent them an email with the problems and got an immediate response to fix the problem even though it’s was broken by UPS during shipping. Forge was well built and looks like it will last for many years to come. Great product with even better customer service you’d be making a huge mistake not choosing this company.

Excellent forge just did burn in and… Excellent forge just did burn in and aside from a little orfice tuning all went perfectly. Rock solid construction And excellent customer service Mike has spoken with me three times to help me out and is always informative and courteous. Thank you Mathewson metals !

Second to none Customer Experience Customer service is absolutely second to none. If you send an email with any type of question, it will get answered. And I'm 100% certain that any problem, troubleshooting or otherwise, would be solved, if any arise. Top notch product and top notch customer experience. Rest easy knowing that you are not just a cash transaction.

Happy with my first forge. Took a while for it to ship, but it was a busy time, and when I emailed to enquire about a time frame I recieved a quick response, within a few hours with an update and a time frame on when to expect it. Package arrived intact and damage free. Only suggestion would be instructions that included visuals. Otherwise extremely happy with service and experience and cant wait to start using my new forge. Is definitely one of the better priced, ready to use forges that I have found and it is definitely well built. If and when I upgrade to a larger forge I will definitely be returning to Mathewson Metals.