Atrocious shipping Hopefully the forge lives up to the hype when it arrives, atrocious shipping. I placed an order on Feb 6, according to the shipping policy on their website it should have shipped that Friday. A label was not created until the 13th, however the product still did not ship until the 20th, I was told due to inclimate weather. Travking now tells me to expect it on tbe 27th. A ridiculous amount of time in this day and age. This company did not adhere to their shipping policy.

Good purchase. Forge arrived in good condition only one bolt was bent. Lights easily, heats metal to working temp 10-15 minutes starting at 30°-40° ambient temp. Pleased with fuel usage, keep turning it down the longer it is on.

Burner works amazing Burner works amazing. Got it today and started using right away. Definitely recommend ordering one if you need it. Customer service side needs work. The shipping details mentioned on web sight are incorrect. My order shipped 6 days late. They don't respond to emails asking if order had been shipped. Took 3 phone calls, with a message left before someone answered phone.

Great product Great product. Nice stainless steel flare segment for longer service life. I might have liked a one sheet info page guiding user to: A) check product before operation for assembly remain intact after shipping - my jets had shifted and off center - required recentering. B) recommend test firing in vice ... Explain adjustment of choke -- Direct consumer to your website where there's a nice video. C) Advise placement location and depth in forge. You may also want to include plug for other products you have that may benefit user. I did go out And get LP.gas pressure gauge to compare flame burn to gas pressure ... Just education for myself. You may make these and fittings available to users. I did talk to Mike once on some of these topics and he was very nice, very helpful. I'd definitely do business w them again.

Great customer service Great customer service! I recommend when purchasing through their PayPal payment system you must set up a PayPal account. I tried the second option of just using a debit or credit card option and PayPal screwed it up by not submitting my purchase or charging my card even though it prompted at thanks for your purchase screen. Which left me and Matthewson Metals in the dark about my purchase! I bought the metalsmith forge and it’s very well built and it works great!