I agree with Tim I agree with Tim. I ordered on Dec 18. Received an email right away for Damien. Followed instructions per the agreement for payment. Then radio silence. Website for my order continues to say pending. I have asked multiple times for an update and nothing. I could understand if there was a delay due to the holidays but when someone goes radio silent it indicates otherwise. Damien wasn’t radio silent when it came to getting paid first. Might as well wipe your butt with the money and flush it down the drain. Update Feb 23. Still absolutely no answer from Damian or anyone else for that matter. I have asked for a timeline to get delivered or if that can’t be provided a refund. They do not respond. Save your money and go elsewhere. Where is my money or my cigars??? (March 4th).

Order number 17619- placed 06/04/2019 Order number 17619- placed 06/04/2019 Damien has not responded to any emails about giving me a tracking number and the phone number goes straight to voicemail. Very unprofessional and not a good way to run a business. Do not buy from this scammer as you will not get anything you pay for!!!! Seriously, go buy somewhere else and actually get what you pay for. This is a scam!!!

Placed my order on December-2 Placed my order on December-2, 2019. I emailed Damian 3 times since then, asking for order status. Today is 23 of december and i didn't receive any information. No response to my emails. My order remains "pending" on the website. I also have ordered and received product from another seller. This has been a frustrating experience, zero communication. My recommendation is don't use these seller.!!!!!!!! TODAY IS 13 TH OF JANUARY.STILL NO ANSWER, NO CIGARS, NO MONEY BACK.!!!!!!!!!!!!!!!!!!!!!!!

Never filled my order. I have ordered from duty free three… I have ordered from duty free three times. First two took very long time but after constantly emailing Damian I finally got my cigars. Now after ordering and paying the first few days of 2020. I have received no communication as to status or update of my order. Something is seriously wrong with this merchant. I have not received my cigars or a refund in almost two months.

I placed an order Your Order #18831 I still waiting for my shipment or for an email from you to justify why you took my money without shipping the merchandise! How you do business using Fake Phone Number ??? No one of this number is in service 1-855-2893889 and (345) 322-0208 I placed an order Your Order #18831 Order Date: 12/19/2019 21:58:48 EST I paid to DAMIAN C BANCROFT through Chase QuickPay® with Zelle®.Amount: $295.80 (USD) I wrote several emails asking for my shipment but no answer. I tried to contact by phone but all the Phone number 1-855-2893889 and (345) 322-0208 are not working number. I hope he will answer me, before I go forward with the next step directly to the Customs ,Law, the Governor of Cayman Island.