I ordered 2 boxes of cuban cigar… I ordered 2 boxes of cuban cigar from this website in September, 2019. More than 2 months later no items. I tried to contact Damian but phone was disconnected and no active email address. He took my money right away but no cigars....

No communication after 4 emails each… No communication after 4 emails each week to verify if the site is even real. Same experience as many others you order, and then nothing. I work for a cc processor and I'm writing Visa and MasterCard to suspend the accounts from this scam website.

Avoid DutyFreeCigars.com I ordered my cigars well over a month ago as a Christmas gift. They took my money and I heard absolutely nothing as to when I might receive my cigars. So I sent several emails and finally got a response saying that I would have them before Christmas. Nope!! Never received a thing and no more contact from Damien or anyone else. This has been the worst online experience of my life!!

Would order again... Ditto as others have said when ordering on/around the hurricane; a bit of a delay, but emails were timely and overall satisfied with the purchase. I like that boxes are vacuum sealed...if the boxes aren't - but that's really not a big deal; I understand why boxes are often opened (and it really doesn't matter with whom you're ordering Cuban cigars...more often than not, the box with be opened. I would purchase again fro DFCC, as their prices are very competitive and they seem to have more of the 'hard to find' vitolas than other retailers.

THEY DONT SHIP WHAT YOU PAY FOR I ordered a package of cigars for my husband on December 6,2019 for a Christmas present. It is March 12, 2020 and I still have not even received a shipping notification. I have tried to contact the owner numerous times asking for an update or a refund and have received no response. DONT EVER BUY FROM THEM! $150 gone.