FREDERICK D. PERRY
GBListening to the customer I mistakenly thought my account had expired, so I signed up for a second account. I later discovered that the original account was still active. I worked with the customer support people and explained the situation. After some back and forth the company refunded my money. They truly listened to my concerns. I was thrilled because I use the app quite a bit in my participation in my reading group. I find the analysis of the books I have been reading to be great conversation starters.
Mickey Leonard
GBCanceling subscription Although I was not able to find a phone number to speak to someone about my cancelled subscription the e-mail function worked and I was able to get a refund. I gave a lower score because there was no prior notice that my subscription was renewing.
Susan Larson
GBGreat customer service I bought a Super Summary from Amazon. I was disappointed because the font was quite small and the color was light gray, leaving it impossible for me to read. I contacted SS and within a day they responded that Amazon does their own printing and they can’t control that. But they generously sent me the PDF copy of my book and offered a second one for free. I was very impressed by the quality and professionalism of the customer service which, in turn, reflected positively on the company.
rylie
GBHelped immediately with what I needed Helped immediately with what I needed, and got back soon as possible.
Samantha Sridhar
INUNDERSTANDING TEAM I had chosen for a monthly subscription, but it auto billed the next month. I had cancelled my subscription and reached out to the super summary team. They got back super quick with a response and initiated a refund. Thank you!