Course is good, Technical support poor The course itself is good. However, technical support is poor. I sent several correspondences via email and phone. I spoke to Angela about not being able to download certificates. She didn’t seem to understand my request and wanted to send another email. She seemed annoyed by my request to send it another way (fax/email pic). It’s been almost 14 days and I haven’t received either certificates by mail. Angela also told me she would call to find out if the certificates were returned or mailed to the wrong address. I’m still waiting for a response as I need this info for reappointment.

I especially like the videos I especially like the videos. My only recommendation would be to have more videos. Some people, like myself, are visual learners. The gentleman in the video was a fantastic teacher.

Great online course but still have not… Great online course but still have not received card in the mail ?? Website said would be received in a few days post exam ?? Otherwise excellent at home course

concise outline with good video… concise outline with good video presentation. Covered material rapidly and I was done in about an hour and fifteen minutes. Only negative was that the site would suddenly return to the home page about every 12 to 15 minutes and you had to restart/resume the program. For BCLS and ACLS, $240.00 is a little steep out of pocket to use a totally computer generated study. But hey, who's fault was it that I missed the free program at the hospital. If you are in a pinch time wise and hate public test taking, this is great.

ACLS I appreciate that you can do the exam on-line and print your card at home immediately (for those of you who procrastinate)! They will send you a “real” card in the mail in 3-10 days, but in the mean time, you have something to show your employer.