Bagath
GBReceived incorrect exam access code… I didn’t receive the access code for the exam I registered instead I got access code for some other exam that is of no use to me. I registered twice and both cases same issue. It looks like your system is incorrectly linked to wrong exam. I got the refund for first time but the 2nd refund is still not processed. I went ahead and bought the study guide separately because agent recommended since the issue is still unresolved.
Eryn
GBBad Customer Service Taking the test remotely with a proctor was an awful experience. The check-in took forever, I started my test & they interrupted me to tell me not to put my hand by my mouth?!?! What! On question 9 the test logged me off - it was just gone. I could not get back on, so I contacted customer service. 2 e-mails & 2 phone calls later, I got a ticket number, talked to 2 people in a different country, could not understand them & nothing was resolved. 4 days later and I have not been reimbursed or contacted. Still waiting. I went to an actual testing center, very nice people there - easy check in & passed both exams. PSI Customer Service is terrible!! I have a feeling that they will not be reimbursing me.
Juliette
GBI did my test at home with a proctor I did my test at home with a proctor. I was not fully aware of all of the guidelines so it took some time for me to get through the whole screening process. The one thing I did not like, it that the proctor was able to turn off my printer from their location, which somehow disconnected my scanner and it was difficult to get it fixed. But, overall, it was a good experience and I was able to take the test and pass it from an environment I am most comfortable working in.
Anonymous
GBThey need hire peolpe that can speak… They need to hire people that can speak English clearly. Stop hiring people that screw people over went scheduling exams.
Glory
GBGreat staff and instructions were… Great staff and instructions were clear. Really appreciate the pre instructions and demonstrations.