Bagath
GBReceived incorrect exam access code… I didn’t receive the access code for the exam I registered instead I got access code for some other exam that is of no use to me. I registered twice and both cases same issue. It looks like your system is incorrectly linked to wrong exam. I got the refund for first time but the 2nd refund is still not processed. I went ahead and bought the study guide separately because agent recommended since the issue is still unresolved.
Aubrey King
GBNever got my practice test results I had to reach out 3 times by email, and 5 by phone. I purchased a practice test and never got my results. I tried to get a refund and was dismissed several times. Finally after my 6th call and being put on hold I was told that because I took the test I could not get a refund, even though I never got my results!
Unhappy
GBI purchased accident and health… I purchased accident and health insurance study material Nothing I studied was on the test I failed twice. I think you setup people to fail to keep making money. I hope I cam find a way to file a complaint on PSI.
Michael Mitchell
GBThe entire process was easy and any… The entire process was easy and any study material that is needed is made available at reasonable prices.
Eryn
GBBad Customer Service Taking the test remotely with a proctor was an awful experience. The check-in took forever, I started my test & they interrupted me to tell me not to put my hand by my mouth?!?! What! On question 9 the test logged me off - it was just gone. I could not get back on, so I contacted customer service. 2 e-mails & 2 phone calls later, I got a ticket number, talked to 2 people in a different country, could not understand them & nothing was resolved. 4 days later and I have not been reimbursed or contacted. Still waiting. I went to an actual testing center, very nice people there - easy check in & passed both exams. PSI Customer Service is terrible!! I have a feeling that they will not be reimbursing me.