I did my test at home with a proctor I did my test at home with a proctor. I was not fully aware of all of the guidelines so it took some time for me to get through the whole screening process. The one thing I did not like, it that the proctor was able to turn off my printer from their location, which somehow disconnected my scanner and it was difficult to get it fixed. But, overall, it was a good experience and I was able to take the test and pass it from an environment I am most comfortable working in.

Received incorrect exam access code… I didn’t receive the access code for the exam I registered instead I got access code for some other exam that is of no use to me. I registered twice and both cases same issue. It looks like your system is incorrectly linked to wrong exam. I got the refund for first time but the 2nd refund is still not processed. I went ahead and bought the study guide separately because agent recommended since the issue is still unresolved.

Just logged on for my first exam Just logged on for my first exam, 30 minutes before test was due to start. Went through the processes, uploaded ID etc...live chat with an agent opened. They queried my ID and said they could double check it once we went live. The screen changed to live monitoring and it shut down completely. I did everything again, had to re-upload ID etc, and exactly the same thing happened again. I then could no longer launch the exam as it was past the time limit. I spoke with an agent on live chat to complain, she has escalated it to see if I can re-book for free and given me a ticket number. There is no way I'm attempting it online again, shocking system.

Bad Customer Service Taking the test remotely with a proctor was an awful experience. The check-in took forever, I started my test & they interrupted me to tell me not to put my hand by my mouth?!?! What! On question 9 the test logged me off - it was just gone. I could not get back on, so I contacted customer service. 2 e-mails & 2 phone calls later, I got a ticket number, talked to 2 people in a different country, could not understand them & nothing was resolved. 4 days later and I have not been reimbursed or contacted. Still waiting. I went to an actual testing center, very nice people there - easy check in & passed both exams. PSI Customer Service is terrible!! I have a feeling that they will not be reimbursing me.

2 Months of back and forth and still trying to take my RE test I submitted my paperwork with the payment information and they sent the link for registration, but when I attempted to schedule the test, an error popped up. I called in 8 times over 3 weeks as I was told repeatedly, 'give it 48 hours and it should be resolved.' What PSI didn't do was process my payment. Once they did, I called to schedule the test, and the person who did it listed me for both the state and national test, when I only needed the State. I called again to make sure that I could take just the State as I am being licensed for a second state and already took the national test. The person said you will be fine and can just take the state and show the waiver you have to the proctor. Test day was today and there was no surprise when the proctor said you need to take both exams. I called the support while still on the line with the proctor and the support said we can't do anything you should have called earlier. This is when my head just about popped off. I suggested they go back through all of their transcripts to understand the number of calls and requests to make sure this was only the exam I needed. Now I have to wait 24 hours to reschedule my test. 2 months of trying to get a career change underway and PSI has made it nothing but a challenge. The bright side is I have plenty of stories that you can't make up and hope to use as comedy content.