Customer Service Poor I ordered orthopedic braces and it took several calls over at time span of 2 weeks to determine the status of the delivery. After confirming the purchase at the time of purchase, I did not receive the tracking details. I called customer service multiple times and it went directly to voice mail over a two week period. I was able to finally speak to someone who promised that they would send me an email notification on the status of the item the following day and did not hear back from them. After involving other options, the items shipped and within 2 days, received the items. Poor communication on delivery of items and when to receive. Customer service does not exist.

great selection of braces and support… great selection of braces and support devices. I ordered and have recently received, what hopefully, will be a good fit for my needs.I will be wearing it for a few weeks to see if I find the improvement in the post-surgery, foot and ankle swelling that has been an issue for the past 7 months. This particular brace/wrap is desirable because it is lightweight and less cumbersome than most of them. Hoping for some positive results, soon!! Dianne

Mother of Athlete I purchased this ankle support for my daughter who was prescribed one last volleyball season after sustaining an ankle injury. She feels the brace gives her the support she needs when landing. My only complaint would be towards the physicians who charged our insurance $500 for the exact ankle (except with their clinics name stitched on strap). I was able to purchase an ankle support for her other ankle direct from your company for $150. The physicians should be ashamed. And your company should not allow such a high mark up on your product. Love the product.....just not the means we were introduced to it

Order site is unclear on sizing method Order site is unclear on sizing method. Brace I received doesn't match picture of what was shown. I have called twice to arrange an exchange and had to leave message and no one has returned my call.

Seller`s hidden restocking fees. I do not recommend buying from this seller. They charge hidden restocking fees in spite of their "free" return policy. Poor business. Update 12/21/18. Thank you for reply. I am talking about order #13660. 9/21/18- $77.42. However return was issued for $65.81 (10/18/18). For second order returned #13770 09/28/18-$88.30 I did not receive ANY refund. At the end I lost $88.30+$11.61=$99.91 buying from this merchant.