Terrible Customer Service and Response Time This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the customer service number and sent emails. No response for days. I finally got an email back 5 days ago stating that they can do the exchange but no instructions on how to proceed and no response in another 5 days! Unprofessional!

Poor customer service, communication and website design. The order that made on 10/05/18 and was supposed to arrive within 24 hours has not come as of today, 10/20/18. Only when(!) I emailed and called on 10/10/18, I was told that it "seemed like it was on the back order". Very poor communication. THe website doesn't allow to search by the order number. There is no way to find out the status of the order if you didn't create an account. Very inconvenient.

The item I ordered was paid but never shipped… The item I ordered was not even shipped after 48 hrs, so I canceled the order. It simply disappeared from my account, but no money was returned. Customer service was not reachable. They are fraud. Don't buy from them

Mother of Athlete I purchased this ankle support for my daughter who was prescribed one last volleyball season after sustaining an ankle injury. She feels the brace gives her the support she needs when landing. My only complaint would be towards the physicians who charged our insurance $500 for the exact ankle (except with their clinics name stitched on strap). I was able to purchase an ankle support for her other ankle direct from your company for $150. The physicians should be ashamed. And your company should not allow such a high mark up on your product. Love the product.....just not the means we were introduced to it

I left 3 voicemail messages the week… I left 3 voicemail messages the week prior to ordering. Every option on the voice menu was sent to the same voicemail box of what sounded like Chris Oliver. No response. I wanted to clarify an option on the braces when ordering online. The one brace had a screw missing and a detached piece. There was a label saying "inspected by ....." and it was laying in the bottom of the box connected to the detached D-ring. The second brace I received was intact. I had to find a screw that fit to hold the D-ring on.