Order site is unclear on sizing method Order site is unclear on sizing method. Brace I received doesn't match picture of what was shown. I have called twice to arrange an exchange and had to leave message and no one has returned my call.

Chris Olivares was my contact Chris Olivares was my contact. We communicated via email regarding a purchase to help relieve my mother’s chronic back pain. I did make an error with the order but was promptly contacted with instructions on how to complete it correctly to get what we needed. I felt Chris went above and beyond to help expedite the order. The Polar Care cold therapy machine has been just what Mom needed. Thank you!

great selection of braces and support… great selection of braces and support devices. I ordered and have recently received, what hopefully, will be a good fit for my needs.I will be wearing it for a few weeks to see if I find the improvement in the post-surgery, foot and ankle swelling that has been an issue for the past 7 months. This particular brace/wrap is desirable because it is lightweight and less cumbersome than most of them. Hoping for some positive results, soon!! Dianne

Poor customer service, communication and website design. The order that made on 10/05/18 and was supposed to arrive within 24 hours has not come as of today, 10/20/18. Only when(!) I emailed and called on 10/10/18, I was told that it "seemed like it was on the back order". Very poor communication. THe website doesn't allow to search by the order number. There is no way to find out the status of the order if you didn't create an account. Very inconvenient.

Needed shoes for my elderly dad… I needed some shoes for my elderly dad to wear while he has wrappings on both feet. I saw they had a lot of good options online and called for more info. Product specialist Chris was very helpful in determining what to order and went the extra-mile for us to try some on that afternoon as a will-call pickup. He also expedited processing and shipping of a different pair they didn't have in stock, which we received 1-1/2 days later. My dad is very pleased with both pairs.