Order site is unclear on sizing method Order site is unclear on sizing method. Brace I received doesn't match picture of what was shown. I have called twice to arrange an exchange and had to leave message and no one has returned my call.

The item I ordered was paid but never shipped… The item I ordered was not even shipped after 48 hrs, so I canceled the order. It simply disappeared from my account, but no money was returned. Customer service was not reachable. They are fraud. Don't buy from them

NON-CUSTOMER SERVICE I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING

Product received as ordered Product was received as ordered. I ordered rhe wrong product and had extreme difficulty reaching this company to return. I finally found an email and they reaponded very quickly apologizing as they have had issues with phone systems. Although i was initially annoyed once i connected with them they were very repsonsive and i would order from this site again

Convenient to order and quick to arrive. Quick access, easy to spec and order, reasonably priced, quickly shipped. And I’m finding — high quality. This is the way to go for undersleeve replacement on knee braces as opposed to waiting for a faxed prescription or using your insurance to pay for it at three times the cost from other dealers.