I had a technical issue and the owner… I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my order immediately and I am very pleased to use this business and recommend to others. Joseph Outer Cape Home Watch Provincetown MA

Quick shipping & saved me $$$ The part that I needed was shipped out quickly and was quite a bit cheaper than other suppliers that I shopped around at.

Satisfied I received the part in a timely manner, unfortunately it was not the part we needed and the one I do was out of stock. Just hoping to get one before winter. A year without hot water is disheartening but I'm keeping the faith with direct brand.

the part fit ok would of liked a email… the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part

Affordable quality parts;friendly and helpful staff We've owned the same pellet stove since 2007,so when parts started wearing out,I was surprised at the price of replacements locally and online.When the distribution motor went,I was lucky to find Direct Brand had what I needed at a price much lower than other places.I was pleasantly surprised at the quality of said unit.Very pleasant folks to work with to boot.Now I can keep the house warm without breaking the bank or settling for lower quality parts as I have done in the past...'shopping here for all my pellet stove parts from now on.