I fixed my pressure smoker with the 250 watt igniter. I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦 I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖 I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪 It works as advertised. I should order another one and keep it as a backup.

The ignited/flame sensor was exactly as… The ignited/flame sensor was exactly as promised. It fit perfect installed easily. The price was about 60 percent of what other companies were asking. Shipping was reasonable and it arrived very quickly. I will purchase from DB again.

Great parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.

tiring to do a return and can get no… tiring to do a return and can get no response

Did not keep shipping promise. I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.