Positive purchasing experience. The part we ordered came in a very reasonable time. It was exactly as picture and made installation seamless. The shipping fee was also very reasonable as was the price of the replacement part. Would definitely order from this company again.

Correct part number, but wrong mounting flange. I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use an angle grinder to cut it to fit. Since I wasn’t home I couldn’t verify that the part looked different when I ordered. Besides that, part works as it should and my pellet stove is back up and running. Easy fix if you have the correct tools, but I shouldn’t have had to do that.

I fixed my pressure smoker with the 250 watt igniter. I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦 I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖 I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪 It works as advertised. I should order another one and keep it as a backup.

the part fit ok would of liked a email… the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part

Great parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.