Worst energy company in the world Worst energy company in the world. I bought a whole set for my house in South Africa. Was delivered 3 weeks late, worked for two weeks and still waiting for feedback. I'm not the only one in SA complaining. HelloPeter has a lot of complaints from South Africans. They are the worst!!!!

I ordered the Ecoflow River 2 Pro I ordered the Ecoflow River 2 Pro. It is small but I like it easy to carry and use. I didn't get a manual but I called and two days later I got one. I live in California, my friends made fun of me. BUT the next week after I got it the power went out. It worked GREAT. I am a senior and didn't have trouble understanding manual. I would recommend Ecoflow.

Ecoflow has the worst customer service… Ecoflow has the worst customer service around. We purchased one of their new Smart Home Panel 2 devices. After having it professionally installed by an electrician, it was determined to be defective. This means that our house is without power within 12 circuits. Their phone number is staffed by entry-level support in China, which cannot do anything without emailing another department. The other department has not responded in over 10 days. At this point, we are going to have to sue them.

Beware We bought a new Ecoflow Delta 2 Max from their online store. Only used it a couple times before it completely stopped working only a few months old. We sent the company a video and several emails. Initially they said they would replace with a refurbished one. Better than nothing or so we thought. they then wanted us to pay to have it shipped back. They refused to send an international shipping label even though they have international stores. It seems that we are now stuck with this dead brick and lost our money as well. will never buy from them again nor would we wish this on anyone else.

Don’t buy direct from them Don’t buy direct from them. Ordered and tried to change a model within 30 min. I could not cancel - too late for that. So 10 days later the original model arrives- I refuse the delivery. They contact me and I explain I wanted to cancel. So it goes back to the sender. It has now been 8 weeks and I’m still waiting for my money back. Upon email contact- they respond in poor English with info variation of the same information. That they are sorry and that it was processed. I paid with a debit card. They state they refunded me via pay pal and to take it up with them. It’s all absolutely terrible. I can’t remember the last time I experienced such diabolical service. Stay away from that shop if you value your sanity.