I wasn’t familiar with Turbro I wasn’t familiar with Turbro, but ordered an electric fireplace for my mother based on the positive reviews. The fireplace is great, but the remote didn’t work. I contacted customer service and Wilson reached out. He was timely, courteous and provided a solution. Very pleased and will be ordering another for my home. Great job Turbro and Wilson!

Coolbeans On searching for a AC unit, l purchased this brand that l have never heard of. I'm thankful that l found one that met our needs. Had an issue with the remote and the staff helped me with it quickly. Shout out to Nicole and Britany for their help. If l ever need help with anything concerning my AC, l will call. Blessings Turbro.

Excellent cusomer service Purchased our portable a/c unit August 15, 2023 and it was great until the blower fan for the a/c side came apart. I contacted the company on March 26,2024 and on April 2, 2024 they delivered a complete new unit. They requested a few few pictures of the problem and immediately contacted me to let me know a replacement would be sent and it was......Thank you for your prompt response to our problem. Definetly reccomend this company!

Exceptional Customer Service & Great… Exceptional Customer Service & Great Product! Love all the colors and the crystals. Seems like a real fireplace.

We researched several fireplace options… We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and found the plastic cover over the control buttons was missing. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks!