We researched several fireplace options… We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and it worked great for quite awhile. Then the control button for the heater stopped working. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks

Great Customer Service! Great Customer Service! I haven’t been able to use the heater yet because Amazon shipped one that was described as like new condition but when I unpacked the fireplace it had no legs in the box. I contacted Turbro directly, via email, and they responded promptly, requesting the exact model number and invoice from Amazon to be certain they were shipping the correct parts. The replacement legs are on their way and I am looking forward to enjoying my fireplace heater soon. I did plug it in to check that it was in working condition and I was impressed with the “flames” - they are more realistic than many others I’ve seen.

Turbro Greenland humidifier, excellent choice Once I decided on the Turbro Greenland GLH20 humidifier I Looked at several sites for a price comparison. The Turbro site offered the best price and free shipping. The item arrived quickly and very well package. After several days of use it works great. Extremely happy.

AMAZING CUSTOMER SERVICE! I cannot express how wonderful my customer service experience was. We had an issue with our electric fireplace that was purchased a few months ago on Amazon. The service I received was incredibly polite, patient, and willing to help us try and fix the problem. In the end they provided us with a refund/giftcard to replace our heater. Thank you so much Britany!

I ordered my Turbro Eternal Heater from…Amazon I ordered my Turbro Eternal Flame Fireplace Heater from Amazon. Great product. I had a problem with the remote control as it did not work. Contacted Turbro with my issue and they were all over it! Apologized for the issue and had a replacement remote sent to me right away. Britany in customer service was fantastic to work with and followed back up with me to make sure everything was good. Enjoying the new fireplace heater!