T'was my first refurbished phone! T'was my first refurbished phone! And every part of the process was perfect! The buying & delivery process was seemless and my new phone is so much better than I expected it to be!! My moms mothers day gift is for sure coming from here!

Back market over anyother site for electronics The delivery was on time and I really like the one month return policy which you do not get on marketplace. I also added protection and extended warranty for just 20 bucks. I would always go for back market than market place for electronics.

False advertising on locked vs unlocked phone I purchased an UNLOCKED phone. Upon arrival & activation, carrier found it was LOCKED! Had to pay additional fee to have phone unlocked. Now Back Market claims my warranty is void, will not pay for the fee to unlock a falsely advertised phone AND will not reimburse me for the additional 13 month extended warranty which is, according to them, void! Don’t buy here, NOT at all customer service oriented. I have proof of all conversations!! Screenshot it all before they erased it!! UPDATE!! April 29, 2024. Wow! After the rotten service I received from the Fromt Line Customer Service Agent, Back Market made good on this pirchase. I have to say, after the horrible conversation from April 24, I didn’t think anything would happen. I will now re-think using Back Market in the future, but step cautiously through the process.

Great place to find refurbed tech It was easy to sort through the specific device I wanted. I was patient to wait for the right device at the right price to come along. I appreciate that there were several payment options including PayPal.

An excellent, trustworthy company My experience with BackMarket has been a very good one. They kept me informed of progress every step of the way, and when I had a technical problem with the refurbished iPhone I ordered, their tech help were very responsive and helpful, staying with me until I had it solved. The phone is as advertised, in excellent condition and works perfectly. They also issued me a nice trade-in amount on my old iPhone. I'm entirely happy with my BackMarket purchase and the entire experience,