Her is my story to serve as warning to… Her is my story to serve as warning to others. I traded two items in and everything went smooth then I traded two more items and was told I will receive the payment in 6 days.After 6 days no payment. When I contacted custom support they did not tell me who is blocking the payment or why not did they tell me if I will ever get paid or get my items back instead they asked for picks of my ID and bank information and said they will eventually get back to me. Before anyone say it no the items are not stolen. They are older items that I paid for and wanted to use the trad in money to finance a purchase. I don't think at this point there is anything I can do except write this review to warm others

After reading mixed reviews on forums… After reading mixed reviews on forums like Reddit, I decided to take a chance and purchased a refurbished Google Pixel 7 from a refurbisher with consistently good reviews on Back Market. The phone was rated as "good" condition, which was about $30 cheaper than the "excellent" condition alternative. When it arrived, the phone looked new. It did not come with the original box, but the seller did include a charging cable and block. I'm not sure what you get by paying extra for an "excellent" phone, but I doubt it's worth it. I popped my SIM card in and the phone has been working perfectly for about a month now. I have no complaints. Frankly, I don't think I'll ever buy a new phone again. I'm very happy with Back Market. Highly recommended!

I was skeptical about this purchase… I was skeptical about this purchase BUT... I can honestly say we have been more than please with our purchase. We have been telling all of our family and friends about the site.

False advertising on locked vs unlocked phone I purchased an UNLOCKED phone. Upon arrival & activation, carrier found it was LOCKED! Had to pay additional fee to have phone unlocked. Now Back Market claims my warranty is void, will not pay for the fee to unlock a falsely advertised phone AND will not reimburse me for the additional 13 month extended warranty which is, according to them, void! Don’t buy here, NOT at all customer service oriented. I have proof of all conversations!! Screenshot it all before they erased it!! UPDATE!! April 29, 2024. Wow! After the rotten service I received from the Fromt Line Customer Service Agent, Back Market made good on this pirchase. I have to say, after the horrible conversation from April 24, I didn’t think anything would happen. I will now re-think using Back Market in the future, but step cautiously through the process.

An excellent, trustworthy company My experience with BackMarket has been a very good one. They kept me informed of progress every step of the way, and when I had a technical problem with the refurbished iPhone I ordered, their tech help were very responsive and helpful, staying with me until I had it solved. The phone is as advertised, in excellent condition and works perfectly. They also issued me a nice trade-in amount on my old iPhone. I'm entirely happy with my BackMarket purchase and the entire experience,