False advertising on locked vs unlocked phone I purchased an UNLOCKED phone. Upon arrival & activation, carrier found it was LOCKED! Had to pay additional fee to have phone unlocked. Now Back Market claims my warranty is void, will not pay for the fee to unlock a falsely advertised phone AND will not reimburse me for the additional 13 month extended warranty which is, according to them, void! Don’t buy here, NOT at all customer service oriented. I have proof of all conversations!! Screenshot it all before they erased it!! UPDATE!! April 29, 2024. Wow! After the rotten service I received from the Fromt Line Customer Service Agent, Back Market made good on this pirchase. I have to say, after the horrible conversation from April 24, I didn’t think anything would happen. I will now re-think using Back Market in the future, but step cautiously through the process.

Cheap, quick, and accurate Transparent information about the refurbished device I'm purchasing (condition, refurbing company) made it easier to purchase. Selection and purchase process is simple and easy. Shipping was quick and cheap. The product was in the condition described or better. I absolutely intend to use Backmarket further.

After months of research After months of research, I purchased an iphone 13 in excellent condition from BackMarket. It came as advertised. No dents, scuffs or scratches. Only complaint I have is the packaging. I’m definitely considering purchasing my next phone on BackMarket.

Products are of very high quality Products are of very high quality - though refurbished. They come with a one year warranty and everything is open and upfront - no surprises. We've bought several items from Back Market and in every case, we were delighted with the purchase. Absolutely no regrets.

The whole process was easy The whole process was easy, I looked up what I wanted and found exactly that (MacBook Air) on back market for Wayyyy less than buying a brand new from Apple. The package came in like 2-3 days so I barely waited, I got emails that updated me on the status of my purchase the whole time. And my MacBook is AMAZING there isn’t a crack, a scratch, a lag NOTHING it’s absolutely perfect 10/10.