Excellent Customer Service! I made a small request to have a link sent to me from my creation several years ago and Anastasia Smilebox Voice of Customer Team answered me so fast and gave me what I was asking for so I could post my smilebox video to Facebook in honor of my late grandpa’s birthday. I’m very happy with this encounter.

Nightmare trying to use this site I have spent hours and hours trying to download photos to use to create a slideshow but it is simply not working. The worst part is that you cannot speak to a human being in order to try to quickly resolve technical issues. I am extremely dissatisfied. I have been a member for many years and still they haven't managed to design a functional site! And they won't let you download and save your old slideshows from the previous version so I would have to continue paying in order to keep them "alive." They are happy to take your money every month but do not deliver a quality product.

Shout out to smilebox for being Good… Shout out to smilebox for being Good humans ! I had an issue with getting something together for my grand mother’s funeral and they stepped up and made it possible . Thank you so much smile box !

The support staff has helped me many… The support staff has helped me many times with technical issues and saved my creations from disaster! They are always prompt, responsive, and continue to work with me to resolve my issues. I have come to rely on Anastasia and Maria and know that they will get me through any crisis!

ISSUED QUICKLY RESOLVED I recently ran into a problem with my Smilebox billing. I submitted a report and quickly received a response from Maria of Smilebox. Iʻm very grateful that Maria was very understanding of the situation. She offered a resolution and asked if that would be acceptable to me. I agreed to her resolution suggestion and Smilebox promptly followed through. The issue was resolved quickly, professionally, and happily. Thank you, Maria and Smilebox!