Excellent Customer Service! I made a small request to have a link sent to me from my creation several years ago and Anastasia Smilebox Voice of Customer Team answered me so fast and gave me what I was asking for so I could post my smilebox video to Facebook in honor of my late grandpa’s birthday. I’m very happy with this encounter.

ISSUED QUICKLY RESOLVED I recently ran into a problem with my Smilebox billing. I submitted a report and quickly received a response from Maria of Smilebox. Iʻm very grateful that Maria was very understanding of the situation. She offered a resolution and asked if that would be acceptable to me. I agreed to her resolution suggestion and Smilebox promptly followed through. The issue was resolved quickly, professionally, and happily. Thank you, Maria and Smilebox!

Smilebox has great customer support Smilebox has great customer support. If you send an email explaining the specific problem, they will go out of their way to help. In my case, I found some recent changes made the site less user friendly. Smilebox found a good solution for me and said they would review their policies. I was pleasantly surprised by their personalized approach.

Having recognised an issuse with my… Having recognised an issuse with my account, contacted Smilebox on the 19th Sept.2023, Maria (Smilebox Support) Hello Maria, Thanks again for coming back in a flash time. Given a thoughts - I am incline accept your suggestion of first option (i.e. -- -to keep your Premium Club Smilebox membership (£29.90/year) but update your credit card information) and cancel the gmail account & refund the charge. Please accept my choice of decision. Thank you, Maria, again for sorting out the issues. --could not be better than one I will extend you with gratefulness. (11 out of ten)

Appreciate The Patience I really like the ability to be able to send a short slideshow. I’m 76 and did this about three years ago and I’m trying to do it again and I have forgotten everything!!Maria has been very patient with me and I’m almost to the end but have not quite got it launched yet- but she’s been very very patient. I plan to send these a couple times a year now as they are fun, once I have mastered it!