Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.

Excellent Customer Service”Cameo” Got assistance from Cameo today trying to track down some parts for my fridge I’ve been looking for, for awhile now. She found them right away, extremely pleasant and professional. Excellent Customer Service!

Item received not as described Item received was not what was described or shipped. Called for RMA and return shipping. They do not want to refund shipping (and I was taxed on shipping and handling). Their return process is very slow and constantly having to deal with customer support to get return label and assure full refund. Would NEVER order or recommend this company!

I Am a 86 year old retired cop and and a cynic.but Saline with her calm voice and patience helped me through the order. Thank you Saline… I Am a 86 year old retired cop and a cynic on ordering things, but Saline was such a calm person and worked with me placing my order on Norelco Shaving heads, even ater me commiting several errors she calmly told me what to do to correct my errors. In a calm voice instructed me how to complete my order. Iwas very nervous but she talked me into the conclusion. You are lucky to have an employee of that caring quality. Thank you Saline.

Encompass Customer Service … The parts team has always given great service. The company is geared towards great customer service. Today I just want to commend Chris Cole on his excellent customer service skills, a very pleasant person to deal with. Mueller Appliance LLC Millsboro, DE