Outstanding Customer Service The Encompass representative I spoke with took the time to help me research and locate the right control board for my Gas Range. The first one I found was out of stock until May. Roy found an alternate part # that is the same part I need. Outstanding customer service in a world that has all but forgotten about customer service! The customer service blueprint that all other businesses should follow!! Thanks again!! Saved me from buying a new gas range!! Brian

Encompass Provides Great Service A part on our Sharp microwave broke and I call Encompass and was fortunate to connect with LaTashia Perry who was very efficient in finding the part needed and assisting with the overnight order. Great service but the Service Person (Ms. Perry) was the best part of the experience.

Item received not as described Item received was not what was described or shipped. Called for RMA and return shipping. They do not want to refund shipping (and I was taxed on shipping and handling). Their return process is very slow and constantly having to deal with customer support to get return label and assure full refund. Would NEVER order or recommend this company!

Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.

Teresa was so helpful today knew what I… Teresa was so helpful today knew what I needed and explained ordering status and shipping info and payment methods.It made my day so much better.