I RATHER TALK WITH A LIVE REP FROM ENCOMPASS SUPPLY CHAIN SOLUTIONS, It was a pleasure communicating with a Live Person rather than an AI; Ms. T'Keiyah Nelams was courteous, pleasant, competent but most of all, she was astute and respectful. Now, that’s a combination. I didn’t have to repeat the model number several times nor the various different names for the part. SHE GOT IT! As old DIYER; I was impressed! We conversed about the parts I want and the parts Out of Stock…but she offered the part number, which can be checked on the website. Again, Ms. Nelams was Phenomenal.

Great service -

Outstanding Customer Service The Encompass representative I spoke with took the time to help me research and locate the right control board for my Gas Range. The first one I found was out of stock until May. Roy found an alternate part # that is the same part I need. Outstanding customer service in a world that has all but forgotten about customer service! The customer service blueprint that all other businesses should follow!! Thanks again!! Saved me from buying a new gas range!! Brian

Valerie Valerie, the phone representative was very professional, and was able to take care of my needs quickly and efficiently.

Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.