Valerie was extremely helpful and… Valerie was extremely helpful and ordered the replacement part that I needed.

I spoke with Gwen Wyatte on the phone I spoke with Gwen Wyatte on the phone, and she provided excellent customer service. She completely redeemed the poor experience that I had just had with a previous customer service representative at Encompass. Thank you, Gwen, for the information and for offering another solution to my stated issue!

I contacted Jamal to discuss a question… I contacted Jamal to discuss a question regarding needed parts for a repair to my LG range. I ended the call having ALL my questions answered because Jamal took the time to listen to my questions thoroughly and address the clearly. Best in class!

I Am a 86 year old retired cop and and a cynic.but Saline with her calm voice and patience helped me through the order. Thank you Saline… I Am a 86 year old retired cop and a cynic on ordering things, but Saline was such a calm person and worked with me placing my order on Norelco Shaving heads, even ater me commiting several errors she calmly told me what to do to correct my errors. In a calm voice instructed me how to complete my order. Iwas very nervous but she talked me into the conclusion. You are lucky to have an employee of that caring quality. Thank you Saline.

Teresa was so helpful today knew what I… Teresa was so helpful today knew what I needed and explained ordering status and shipping info and payment methods.It made my day so much better.