Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.

I contacted Jamal to discuss a question… I contacted Jamal to discuss a question regarding needed parts for a repair to my LG range. I ended the call having ALL my questions answered because Jamal took the time to listen to my questions thoroughly and address the clearly. Best in class!

I spoke with Gwen Wyatte on the phone I spoke with Gwen Wyatte on the phone, and she provided excellent customer service. She completely redeemed the poor experience that I had just had with a previous customer service representative at Encompass. Thank you, Gwen, for the information and for offering another solution to my stated issue!

Teresa was so helpful today knew what I… Teresa was so helpful today knew what I needed and explained ordering status and shipping info and payment methods.It made my day so much better.

LG Gas Double Oven Convection Valerie made it possible for me to place a much needed order. New stove, missing broiler pan?? Valerie spent time answering all my questions and made sure I ordered the correct pan, for my stove model. Important to note, LG.COM was useless for help. They never answered phone, and also were “out of stock” for part of order needed! Thank you Valerie😘 Best to you, Barbara