Encompass Provides Great Service A part on our Sharp microwave broke and I call Encompass and was fortunate to connect with LaTashia Perry who was very efficient in finding the part needed and assisting with the overnight order. Great service but the Service Person (Ms. Perry) was the best part of the experience.

Encompass Customer Service … The parts team has always given great service. The company is geared towards great customer service. Today I just want to commend Chris Cole on his excellent customer service skills, a very pleasant person to deal with. Mueller Appliance LLC Millsboro, DE

I RATHER TALK WITH A LIVE REP FROM ENCOMPASS SUPPLY CHAIN SOLUTIONS, It was a pleasure communicating with a Live Person rather than an AI; Ms. T'Keiyah Nelams was courteous, pleasant, competent but most of all, she was astute and respectful. Now, that’s a combination. I didn’t have to repeat the model number several times nor the various different names for the part. SHE GOT IT! As old DIYER; I was impressed! We conversed about the parts I want and the parts Out of Stock…but she offered the part number, which can be checked on the website. Again, Ms. Nelams was Phenomenal.

Outstanding Customer Service The Encompass representative I spoke with took the time to help me research and locate the right control board for my Gas Range. The first one I found was out of stock until May. Roy found an alternate part # that is the same part I need. Outstanding customer service in a world that has all but forgotten about customer service! The customer service blueprint that all other businesses should follow!! Thanks again!! Saved me from buying a new gas range!! Brian

It was a great experience In these days, it is truly a very nice surprise to find a customer service representative like Cameo Carson. Not only did Cameo search and resolve my TV issue but setup conditions for correcting it. You certainly can be proud to have customer service personnel like her