Tivo fixed! I have used this Directv Tivo THR22 since 2012. The hard drive was formatted a couple years ago, when Directv tech dept could not make it work (can't remember the exact problem). In early January, it had the message "Hard Drive not detected." After trying to fix it again through Directv, they said I have to buy one of their new, non-Tivo dvrs. I wanted to stay with Tivo because I don't like the way the Genie works. I found WeaKnees online and emailed them. They answered my questions, I sent them my dvr, and they fixed it! The dvr had to have a new (now much larger) hard drive. The power connection had been fried and also had to be replaced. I got my dvr back today, plugged everything in, and it set up immediately with Directv on the same account -- which I had kept open. WeaKnees answered more questions for me during the repair, both on email and a phone call.

Awesome Customer Service - Ships Fast, too Hard to say anything but a total two thumbs up here. Got the referral from TiVo the mothership. Said to use this company. Company had what I needed in stock. Shipped it same-day. Got it next-day. Fixed my problem totally and gave me more space. Couldn't be better.

Dead TiVo revived! I’ve had my TiVo for 5 ½ years. Recently we had a couple of power surges and the TiVo hard drive died. Rather than paying $240+ for a new unit plus $500 for lifetime service, I decided to try WeaKnees to see if my unit could be repaired, saving a bunch on TiVo service. Great decision! They replaced the HD (upgraded to 1TB) and replaced the power adapter for a total of just under $200 including return shipping. They also suggested a UPS to keep power fluctuations from killing the HD again. The TiVo is now running through a UPS and is working like new. It only took 10 days from mailing the TiVo to receiving the repaired unit – a very reasonable turnaround time. If you have a TiVo that was totaled, check with WeaKnees about a refurbished unit.

Unable to competently repair warrantied unit I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration. I read in an earlier review that this company is great when they are selling you something but that's where the good service/communication ends and I couldn't agree more. My DVR was sent in for a warranty repair because it completely stopped working (my $100 expense). Two weeks later it comes back and is doing the exact same thing I sent it to them to repair. To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing. Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great. Their ability to follow through with that concept isn't.

Poor company support I had a Sony tivo repaired at a cost of $200. The unit was returned in an inoperable condition. They blamed Tivo. for a software problem. Tivo said the the unit was no longer supported but this did not stop Weaknees from repairing the unit while knowing the unit would not work.