Wish I could give NEGATIVE stars! UPDATE FROM PREVIOUS REVIEW: Since my last review a few months ago, the company contacted me and gave me a full refund as long as I agreed to ammend my review. Therefore, I am updating this review to include that after many e-mails back and forth, I was credited the full amount. I STILL believe (as I have a right to my opinion) that the customer service is awful. It is unfortunate their customer service department didn't respond to my request for a refund until I posted this review, contacted a lawyer and the Better Business Bureau. My advice is to be careful when using any company to fix your TiVo. It shouldn't take a customer this much fighting and effort to get a refund when the customer is not satisfied with a company's performance. Again, this is MY opinion.

Unable to competently repair warrantied unit I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration. I read in an earlier review that this company is great when they are selling you something but that's where the good service/communication ends and I couldn't agree more. My DVR was sent in for a warranty repair because it completely stopped working (my $100 expense). Two weeks later it comes back and is doing the exact same thing I sent it to them to repair. To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing. Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great. Their ability to follow through with that concept isn't.

Poor company support I had a Sony tivo repaired at a cost of $200. The unit was returned in an inoperable condition. They blamed Tivo. for a software problem. Tivo said the the unit was no longer supported but this did not stop Weaknees from repairing the unit while knowing the unit would not work.

Just What I Needed! I thought I was out a lot of money when my 3.5 year old series 3 Tivo (which cost me $700+) hard drive died. Tivo wanted me to shell out money for a replacement unit and pay for a new lifetime service. Weaknees sent me a replacement hard drive that was twice as big as my original. The instructions to install it were very well done and I was up and running in just a short time. I would recommend them to any Tivo owner who needs a new or bigger hard drive. Thanks Weaknees!

Great Company I ordered a remote control for my Tivo Edge. It was delivered promptly and works perfectly.