Simple repair comes back with more problems after I refuse "extra" service I sent my Tivo S3 in for repair to the HDMI port which failed because the pins had gotten bent. Other than that, the unit had worked flawlessly for years. While the unit was in for service, Weaknees contacts me and tells me that the power supply in my unit is showing signs of failing in the near future. But, if I give them another $99.99 (not kidding), they would replace the power supply. I politely declined as I was at the maximum for my investment in the unit and would accept the unit maybe working for another 6 months or, maybe if I am lucky, a year. I at least expected that it would work when returned to me as Weaknees indicated that it was in working order after the repair. I got the unit back and, while the HDMI repair seemed to be successful, I am experiencing problems with the unit freezing so that it becomes non-working. I wrote Weaknees about the problem and they told me that these are symptoms of a failing power supply. I'll let you be the judge on whether this is a shady scenario or not.

Can I give 10 Stars?! I am SO impressed with this company and their customer service!! I am a diving coach and found weakness.com online while searching for a place to buy a TiVo Series 1 to use for diving practice. With the first TiVo they sent, I had a hard time getting past the initial set up...after emailing back and forth, they figured out that it may just be a hard drive problem, so they actually just sent me a new hard drive with instructions on how to install it. I was terrible about emailing them in a timely manner, but they always responded within an hour or two...even after-hours! When I was finally able to try to set-up the TiVo with the new hard drive, I was STILL having trouble getting it to work for diving practice. Once again, after numerous emails back and forth, (they always responded within minutes this time!) we were able to figure out what the issue was and they gave me clear instructions to fix it! I am most definitely NOT technologically savvy, and I know I had to be a huge pain, but they never made me feel like the idiot I felt I came across as. They were very helpful, timely, patient, and professional! I would definitely do business with Weaknees again!! Thank you Weaknees for all your help!

Needed a part for my Bolt and found it… Needed a part for my Bolt and found it all on there site could not ask for better service Thank You There is an awful lot of information on there site and they are very helpful Yes I will shop there again

Wish I could give NEGATIVE stars! UPDATE FROM PREVIOUS REVIEW: Since my last review a few months ago, the company contacted me and gave me a full refund as long as I agreed to ammend my review. Therefore, I am updating this review to include that after many e-mails back and forth, I was credited the full amount. I STILL believe (as I have a right to my opinion) that the customer service is awful. It is unfortunate their customer service department didn't respond to my request for a refund until I posted this review, contacted a lawyer and the Better Business Bureau. My advice is to be careful when using any company to fix your TiVo. It shouldn't take a customer this much fighting and effort to get a refund when the customer is not satisfied with a company's performance. Again, this is MY opinion.

Dead TiVo revived! I’ve had my TiVo for 5 ½ years. Recently we had a couple of power surges and the TiVo hard drive died. Rather than paying $240+ for a new unit plus $500 for lifetime service, I decided to try WeaKnees to see if my unit could be repaired, saving a bunch on TiVo service. Great decision! They replaced the HD (upgraded to 1TB) and replaced the power adapter for a total of just under $200 including return shipping. They also suggested a UPS to keep power fluctuations from killing the HD again. The TiVo is now running through a UPS and is working like new. It only took 10 days from mailing the TiVo to receiving the repaired unit – a very reasonable turnaround time. If you have a TiVo that was totaled, check with WeaKnees about a refurbished unit.