Dead TiVo revived! I’ve had my TiVo for 5 ½ years. Recently we had a couple of power surges and the TiVo hard drive died. Rather than paying $240+ for a new unit plus $500 for lifetime service, I decided to try WeaKnees to see if my unit could be repaired, saving a bunch on TiVo service. Great decision! They replaced the HD (upgraded to 1TB) and replaced the power adapter for a total of just under $200 including return shipping. They also suggested a UPS to keep power fluctuations from killing the HD again. The TiVo is now running through a UPS and is working like new. It only took 10 days from mailing the TiVo to receiving the repaired unit – a very reasonable turnaround time. If you have a TiVo that was totaled, check with WeaKnees about a refurbished unit.

Wish I could give NEGATIVE stars! UPDATE FROM PREVIOUS REVIEW: Since my last review a few months ago, the company contacted me and gave me a full refund as long as I agreed to ammend my review. Therefore, I am updating this review to include that after many e-mails back and forth, I was credited the full amount. I STILL believe (as I have a right to my opinion) that the customer service is awful. It is unfortunate their customer service department didn't respond to my request for a refund until I posted this review, contacted a lawyer and the Better Business Bureau. My advice is to be careful when using any company to fix your TiVo. It shouldn't take a customer this much fighting and effort to get a refund when the customer is not satisfied with a company's performance. Again, this is MY opinion.

Just an excellent company providing an excellent product I just finished installing my second Weaknees HD replacement in my second TiVo. I keep my TiVo's a long time (with their lifetime subscriptions), and after a number of years the telltale de-pixilation and picture breakup begins to appear. Weaknees has for years carved out a niche as the TiVo specialists. Their HD replacements work flawlessly and install in about 15 minutes. They come with the only tools you need and with superb instructions. Plug the TiVo back in...and after the usual TiVo setting itself up again screens, all is well. (And now I have 2 TB's of space to record on!) Kudos to Weaknees.

Tivo fixed! I have used this Directv Tivo THR22 since 2012. The hard drive was formatted a couple years ago, when Directv tech dept could not make it work (can't remember the exact problem). In early January, it had the message "Hard Drive not detected." After trying to fix it again through Directv, they said I have to buy one of their new, non-Tivo dvrs. I wanted to stay with Tivo because I don't like the way the Genie works. I found WeaKnees online and emailed them. They answered my questions, I sent them my dvr, and they fixed it! The dvr had to have a new (now much larger) hard drive. The power connection had been fried and also had to be replaced. I got my dvr back today, plugged everything in, and it set up immediately with Directv on the same account -- which I had kept open. WeaKnees answered more questions for me during the repair, both on email and a phone call.

Poor Customer Service Strict Returns I recently purchased a hard drive from Weaknees. The hard drive didn’t fix my TiVo problem. I then purchased a power supply. This didn’t fix my problem either. They only agreed to take back the power supply because I bought the hard drive more than 30 days ago. They already charge a 15% restocking fee and they still refused to help me out. I am not even sure if the hard drive works.