Unable to competently repair warrantied unit I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration. I read in an earlier review that this company is great when they are selling you something but that's where the good service/communication ends and I couldn't agree more. My DVR was sent in for a warranty repair because it completely stopped working (my $100 expense). Two weeks later it comes back and is doing the exact same thing I sent it to them to repair. To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing. Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great. Their ability to follow through with that concept isn't.

Great Company I ordered a remote control for my Tivo Edge. It was delivered promptly and works perfectly.

Simple repair comes back with more problems after I refuse "extra" service I sent my Tivo S3 in for repair to the HDMI port which failed because the pins had gotten bent. Other than that, the unit had worked flawlessly for years. While the unit was in for service, Weaknees contacts me and tells me that the power supply in my unit is showing signs of failing in the near future. But, if I give them another $99.99 (not kidding), they would replace the power supply. I politely declined as I was at the maximum for my investment in the unit and would accept the unit maybe working for another 6 months or, maybe if I am lucky, a year. I at least expected that it would work when returned to me as Weaknees indicated that it was in working order after the repair. I got the unit back and, while the HDMI repair seemed to be successful, I am experiencing problems with the unit freezing so that it becomes non-working. I wrote Weaknees about the problem and they told me that these are symptoms of a failing power supply. I'll let you be the judge on whether this is a shady scenario or not.

Best Online Experience I have Ever had I just had to get online and spend the time to review weaknees. I never waste my time doing this, but honestly, this company deserves it!! Their support is just incredible. Sent them an email on EASTER SUNDAY and I got a response in under an hour! And this was not some generic autoresponder. i got a real response, with a real honest answer, from someone with great tivo knowledge. i asked the same question when I called tivo's toll-fee number, and after an hour on hold, they were clueless. they had no idea how to help me. And after I complained, they sent me to weaknees.com. NOW I KNOW WHY!! Why bother with Tivo when you can get to weaknees--and get better, faster, more accurate answers! I could go on and on, but give them a chance....they deserve your business.

Made it happen in a super-professional, super-resourceful way. Hi, it is will great surprise that I find myself writing this as I don't usually give reviews. I have to to say that when I called to place an order I thought I would be dealt with in the usual way. Not on this occasion. Geoff was amazing and took me through the process in the most patient and considerate way I have ever experienced. There was an issue with my non-US credit card and it was no problem, just a few extra steps to be taken, some on my end and some on his, and success. He was in no rush to move on to the next customer or that I was moving too slowly and he had things to do or anything like that. I can say only that it was a so unusually good experience that I find myself writing this review. I cannot recommend them enough, an example to everyone.