Made it happen in a super-professional, super-resourceful way. Hi, it is will great surprise that I find myself writing this as I don't usually give reviews. I have to to say that when I called to place an order I thought I would be dealt with in the usual way. Not on this occasion. Geoff was amazing and took me through the process in the most patient and considerate way I have ever experienced. There was an issue with my non-US credit card and it was no problem, just a few extra steps to be taken, some on my end and some on his, and success. He was in no rush to move on to the next customer or that I was moving too slowly and he had things to do or anything like that. I can say only that it was a so unusually good experience that I find myself writing this review. I cannot recommend them enough, an example to everyone.

Wish I could give NEGATIVE stars! UPDATE FROM PREVIOUS REVIEW: Since my last review a few months ago, the company contacted me and gave me a full refund as long as I agreed to ammend my review. Therefore, I am updating this review to include that after many e-mails back and forth, I was credited the full amount. I STILL believe (as I have a right to my opinion) that the customer service is awful. It is unfortunate their customer service department didn't respond to my request for a refund until I posted this review, contacted a lawyer and the Better Business Bureau. My advice is to be careful when using any company to fix your TiVo. It shouldn't take a customer this much fighting and effort to get a refund when the customer is not satisfied with a company's performance. Again, this is MY opinion.

Great product excellent customer service One of direct tv receivers w/tivo was dying normally i have ordered a used one on ebay. I was doing some searching and came across weaknees after reading some reviews and information on there web sight I decided to order a new hardrive. The shipped it out very quick and it arrived on time from ups except the drive delivered it to the wrong address. Ups was pretty useless they told be it can take up to 8 business to track down the package basically i just have to wait. However weekness was very helpful within a few day over a weekend weekness agreed to overnight me a new one and they would deal with ups after they shipped it. None the less weekness was very very patient with all my fustratation with ups. The hard drive installation was extremely easy and is working flawlessly. I would recommend weeknees to anyone there web sight is very informative. They have a great forum section and seem to answer questions very quickly and only sell you what you need.

Poor company support I had a Sony tivo repaired at a cost of $200. The unit was returned in an inoperable condition. They blamed Tivo. for a software problem. Tivo said the the unit was no longer supported but this did not stop Weaknees from repairing the unit while knowing the unit would not work.

Great product, great service, easy install. Thanks for the prompt delivery and great product. Everything worked great. The instructions were easy to follow. Anyone considering buying a cheaper hard drive and formatting themselves should forget about it. Weaknees delivers a great product, saves you time and it works out of the box. Thanks again.