Fully vaccinated puppy died My six month old fully vaccinated puppy went to day camp at Pet Paradise-Houston/Hobby on June 28 and July 2. He died on July 7. He was lethargic on July 6 with bloody diarrhea and vomiting and was taken immediately to Urgent Care where he was treated for his symptoms. He died within hours. I contacted this location to let them know so they could alert other customers and conduct a deep cleaning. I left a voicemail message, and no one has contacted me.

Loyal Customer NEVER Returning to Pet Paradise After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.

My favorite kennel by far! I have never trusted a kennel more than I do Pet Paradise! We happened to check in on the live camera feed on our dog's final day at the resort and, coincidentally, he was out doing his one-on-one play time. There were 4+ staff members with him, one of them even IN the pool, loving on him and giving him their undivided attention. Seeing this made me feel so at peace knowing my dog was safe and happy.

Mauser & Cheeseburger were back again… Mauser & Cheeseburger were back again for a brief stay September 13-17th 2020. They get so excited when I check them in to Pet Paradise... not like some places I used to board them where I could see when I picked them up that they weren't happy to have stayed. Cheeseburger loves to jump high & catch his treats as does Mauser and the folks at Pet Paradise Charlotte Airport usually take a few pics of my pups flying thru the air in excitement or zooming around the play area. It's like Cheese & Maus are having their own mini vacation too! Everyone is always so friendly, caring, and patient when answering my questions. Thanks again Pet Paradise, for giving Mauser and Cheeseburger such good care... Sarah F.

I am extremely upset I am extremely upset. I got a phone call from pet paradise in Carrollton to pick up Togo because he was scared of the blow dryer. I said OK and I went to pick him up and ask what was going on. The owner pulled out his card and told me there was no information on him from his last grooming. I said okay, How is that my fault? I was not the groomer. Pet paradise is under new ownership and the owner and the groomer both came at me with attitude like I did something wrong because he had some matts. This is how they returned him to me. I immediately went to another groomer who brushed him out, used a blow dryer which he reacted like you expect a dog to react and booked him a apt. He licked her face while she brushed him He's a good dog but I hope these people didn't do something to him because the attitude and yelling at me was uncalled for.