Fun in the Sun We’ve been bringing our golden retriever, Joey, to Pet Paradise for 6 1/2 years for daycare and boarding. He adores the staff and has so much fun every time he goes. The staff is conscientious and they truly love the animals in their care. The facility is always clean and nothing beats the bone-shaped pool. There is always a playtime attendant in the pool area and play yard with the dogs. It’s such a comfort to know that Joey is being well cared for and having a blast when we are away.

Inconsistent standards at a decent price I've been a customer for almost a year now, just out of necessity. Their staff is friendly, but they choose what services are available based on some indiscernible standard. I have only been able to schedule boarding because their team is either too booked, short on personnel, sick, or not working, no matter what time of the week I visit. I suggest avoiding this place if you don't have a designer pet or need any special care for your pet.

Mauser & Cheeseburger were back again… Mauser & Cheeseburger were back again for a brief stay September 13-17th 2020. They get so excited when I check them in to Pet Paradise... not like some places I used to board them where I could see when I picked them up that they weren't happy to have stayed. Cheeseburger loves to jump high & catch his treats as does Mauser and the folks at Pet Paradise Charlotte Airport usually take a few pics of my pups flying thru the air in excitement or zooming around the play area. It's like Cheese & Maus are having their own mini vacation too! Everyone is always so friendly, caring, and patient when answering my questions. Thanks again Pet Paradise, for giving Mauser and Cheeseburger such good care... Sarah F.

Loyal Customer NEVER Returning to Pet Paradise After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.

My favorite kennel by far! I have never trusted a kennel more than I do Pet Paradise! We happened to check in on the live camera feed on our dog's final day at the resort and, coincidentally, he was out doing his one-on-one play time. There were 4+ staff members with him, one of them even IN the pool, loving on him and giving him their undivided attention. Seeing this made me feel so at peace knowing my dog was safe and happy.