Loyal Customer NEVER Returning to Pet Paradise After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.

Awesome Service…Peace of Mind! We moved away a year ago and decided to drop our dogs off for boarding on our way to Charleston. It was so good to see familiar faces! What another great experience with Pet Paradise at Charlotte Airport. Gave a peace of mind leaving our new 8 month old puppy. Both dogs were happy with tails wagging. Thank you for years of consistent awesome service! Lucky to have you in Charlotte!

My dog got bite by another dog and… My dog got bite by another dog and apparently the staff cannot tell me how the incident happened. I would not advise anyone to take their dog to that place. And on top off all that my dog went through the manager was very unprofessional and put one off her staff member to called me and tell me do not bring my dog back to pet paradise because there do not want to take responsibility for the damage done to my dog. I took my dog to Banfield where she received staples, and medication.

Put my dog's health and safety in jeopardy Staff did not look after my dog's wellbeing. From them breaking my dog's head harness to giving us wrong information about check out and trying to keep them over night, all the way to double checking the phone number on file to ensure that they can reach me in case of an emergency. They had wrong information on file that could have made my dog very sick. Long story extremely short, I do not trust this staff with looking after my dogs in the slightest.

My pet stayed for 3 nights when I… My pet stayed for 3 nights when I picked him up he was coughing and throwing up. I called back and they had a I don't care attitude. He has kettle cough which is air borne so that means over the 200 dogs they housed will be sick too. Please don't take your pet to the location in Snellville.