The camera came with a defective mount The camera came with a defective mount. The ball and socket should tighten down but they do not and the camera hangs down and is unusable on the mount. I requested a replacement mount but the customer service reps said I had to replace the entire camera. This is difficult since I paid to have someone mount the camera and I cannot pay twice to have a replacement (that may or may not work) installed again. Reolink has issued a refund, so their customer service has come through. We communicated via email. However, they do not ever answer the customer service phone number and I have never gotten a live person on their chat app.

Your representative is No. One, the BEST! Your representative Bella is First-Notch, No. One, the best, period! I had some problem when I started using a new network. So I sent an email for help. Bella responded immediately. She gave me detailed instruction, which quickly resolved my problem. I have another two surveillance cameras from other company. In comparison, Reolink is clearly the best. Belle's excellent service and skill level make me believe that Reolink is the leader of the industry of surveillance camera! i am sure that Reolink feels very proud to have outstanding employees like Bella! Thank you and Bella again! Phil California

Erwin was efficient and effective. Erwin was efficient and effective. He walked me right through the process and found my error. Took 2 minutes, literally, to correct what I had spent 4 hours on myself, the day before. Maybe rewrite the manual where the Reolink has to scan the phone QR code. I kept doing just the reverse. The manual is frustrating.

I was able to talk to a real person I was able to talk to a real person, the very knowable with the product. he knew how to talk to me to get the right information to fix the problem. it very comfortable knowing that I was in good hands. the system is now working as designed. Thank for a good service and keep up the good work!!!!!

Excellent after sales service I purchased 2 outdoor cameras in 2021 from Reolink, they worked brilliantly, the app is free and reliable so saved my pennies and added 2 more. I recently had one which became faulty and subsequently stopped working. I messaged and received an immediate response from Aries who suggested many things to try but all failed. The camera was slightly over the guarantee but Tracy agreed a goodwill replacement, it arrived quickly and set up instantly. Super pleased with this level of service, its somewhat rare these days. A definate 5* company with excellent customer service staff