Your representative is No. One, the BEST! Your representative Bella is First-Notch, No. One, the best, period! I had some problem when I started using a new network. So I sent an email for help. Bella responded immediately. She gave me detailed instruction, which quickly resolved my problem. I have another two surveillance cameras from other company. In comparison, Reolink is clearly the best. Belle's excellent service and skill level make me believe that Reolink is the leader of the industry of surveillance camera! i am sure that Reolink feels very proud to have outstanding employees like Bella! Thank you and Bella again! Phil California

Impressive support for impressive products I have not yet met a company who responds so quickly and accurate ! I am VERY impressed with Reolink products and Reolink support. They keep on developing their products and creating new solutions and when you have a question they are incredibly fast and accurate with their responses. They have solved several questions for me on no time. Especially BIG THANKS to Karina. The 5-***** helpdesk agent.

Reolink Just a Awesome Company with Awesome Products I have been working with Home security cameras since 2005. Now there are a huge selection available. However in my opinion, there are just a handful of companies that hit all the high marks. Reolink is defiantly one of the TOP companies. Their equipment is extremely well designed. Their support team provides excellent support from their website, email and phone. Recently they released their RLK12-800WB4 system as I prefer WiFi cameras. This system is awesome. I wish I could have been one of their testers prior to release. YES they actually offered up systems to users for feedback prior to offering as a new item. I am looking forward to a long term relationship wit Reolink and to the products they are building for the future.

Excellent support / Product needs some updates Good morning Reolink Team, Victoria gave me a very good, high quality and professional support. I am extremely satisfied with the support I received from Victoria. The only issue I have is that you should update the NVR to link with the Google Home devices as well. This is something you should consider in the future firmware updates. Why I say this: Now I have to configure my Reolink cameras directly on my network switch, which was never the plan. The following are two drawback I have with my new Reolink cameras setup not being connected to the NVR: 1. If my network or internet is down, my NVR will not be able to connect to the Reolink cameras to keep recording. 2. My network is now running slower, due to the fact that the NVR and Reolink cameras must connect via the network or internet to keep recording. The above would not have been an issue if the Reolink NVR and Reolink cameras were directly connected together. Best Regards, Henry Williams

Reolink Go PT Plus received as gift in… Reolink Go PT Plus received as gift in Nov 2023 bought from smazon. it has stopped recording videos SD slot faulty so pointless as a security camera as you can no longer store videos / playback. Ive been trying to get replacement as it cost over £160 but they REFUSE without Amazon ID number, whichni cant provide and my friend no longer around. I've got delivery confirmation showing my name but still won't accept. VERY ANGRY as waste of money....never get to speak to anyone just email chats with hour gaps between replies. NOT RECOMMENDED