Ron Levy
GBReceived parts on time with proper… Received parts on time with proper communication from Air Sanctuary. Wrong length of pipes were sent but they took care of replacement with no issues.
Victim of Fraud
GBDidn't ship my order Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
Jay Holthusen
GB18K dual mini Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% when most companies offer 5% or better. I will call with any questions during installation.
John
GBGreat customer service I had some questions about the electrical requirements to supply my outside unit on my Mr. cool. I started by leaving a message. The customer service person contacted me as soon as she could, and then did great on doing what was necessary to confirm the information I needed. Thanks!
Mark Osborn
GBLittle confusion, but all was well Received package in good shape. Did not receive item was shipped email. Since the item was shipped from manufacture and not vendor, there was some confusion whether I had received it. the service who is picking up my mail did not recognize the name I gave them, so they did not know the package delivered. after an email to the vendor, The package was identified in my mail. Thank you for your assistance.