John
GBGreat customer service I had some questions about the electrical requirements to supply my outside unit on my Mr. cool. I started by leaving a message. The customer service person contacted me as soon as she could, and then did great on doing what was necessary to confirm the information I needed. Thanks!
Evan Wallace
GBOverall bad customer service… Overall bad customer service experience. My package came late did not come at the estimated shipping time. Also, I did not receive any feedback when I asked where my packages I still have not received my package. Where is it?
Jim McGlone
GBMy second Mr Cool mini split system… My second Mr Cool mini split system arrived this week. I installed a small system last year in a cabin and it has performed so well that we are putting a much larger system in our home we are building. The company and service is very good and we love the product.
Paul
GBIn reference to the review I left In reference to the review I left, I have to take it back. There were a comedy of errors, miscommunications, phone system issues, etc. Air Sanctuary in fact did respond to and handled my issues. Again, after some confusion and manufacturer logistics problems, the Mr Cool system is working fine for hopefully many years to come!
Victim of Fraud
GBDidn't ship my order Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.