Paul
GBIn reference to the review I left In reference to the review I left, I have to take it back. There were a comedy of errors, miscommunications, phone system issues, etc. Air Sanctuary in fact did respond to and handled my issues. Again, after some confusion and manufacturer logistics problems, the Mr Cool system is working fine for hopefully many years to come!
Evan Wallace
GBOverall bad customer service… Overall bad customer service experience. My package came late did not come at the estimated shipping time. Also, I did not receive any feedback when I asked where my packages I still have not received my package. Where is it?
Jonathon Peyatt
GBI believe the company may no longer be in business I ordered a part for my ac system a week ago. still no tracking information, don't answer emails, and I tried to call the phone number but it's out of service.
Wyoming Joe
GBCommunication could be better. Website was easy to navigate, and prices seemed fair. Free shipping is a positive. But I would have expected better communication and expediency after placing an order for many thousands of dollars. Other than a confirmation email immediately after placing the order, no communication even after nearly a week.
Toni
GBAir Sanctuary changed all my doubt… Air Sanctuary changed all my doubt about purchasing a Mr. Cool system. After reading several bad blogs. They were respectful, very helpful regarding the type of system I would need purchase. I am very satisfied and can't wait to have the Mr. Cool system installed.