Jonathon Peyatt
GBI believe the company may no longer be in business I ordered a part for my ac system a week ago. still no tracking information, don't answer emails, and I tried to call the phone number but it's out of service.
Matthew Pincoski
GBGreat customer service Great customer service. Air Sanctuary reached out for an out of stock item in my order and offered an open box replacement at a lower price. I’m getting my order on time and saving money in the process. Thanks!
Tin Ng
GBWebsite said 2-5 business day waiting… Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.
Paul
GBIn reference to the review I left In reference to the review I left, I have to take it back. There were a comedy of errors, miscommunications, phone system issues, etc. Air Sanctuary in fact did respond to and handled my issues. Again, after some confusion and manufacturer logistics problems, the Mr Cool system is working fine for hopefully many years to come!
Alexandra Fowler
AUservice are excellent They assisted me in customizing my setup to meet my requirements. Everything went according to plan, the company and service are excellent, and we are pleased with the goods. Units were ordered and delivered on time.