JC in IT
GBI Don't Plan on Switching Remote Access Software Anytime Soon Saying that I've enjoyed working with an RMM product is maybe a bit weird...who "enjoys" working with tech solutions? But really...the web interface is intuitive, the endpoint agent is easily deployable (PDQ, NinjaOne, etc), and the on-demand and enduser allowed sessions are smooth. In my 20+ years in (some manner of) IT support, ConnectWise Control has been my better experience.
Samuel Flint
GBExcellent remote support toolset. So far, everything about this application has been rock solid reliable and fast. The only issues have been on the client side, with people's internet and computer systems. The only feature I would like to see is a method to update the Support client on a system after installed. Not access, but support.
Sammy Segura
GBBetter and better. Exactly what I need I'm an IT consultant (that works closely with small businesses) in the Dallas/FT. Worth area (200+ machines). I appreciate all the development of the main product and all the extensions that allow for tailoring of one's experience. They have exactly all the pieces I need. As feedback: It would be of great benefit if some integration with Avast CloudCare were to be developed. E.g. get a report of software running on each machine, specifically which machines do or do not have Avast. Also, instead of having a 250 machine cut-off for the excellent price, a 300-350. THANKS FOR THE GREATNESS OF CONNECTWISE!
Declan
IEUnconnect Wise - Avoid This is probably the worst suite of tools ive ever seen. It seems to be a simple case of merging with lots of companies but not actually having the technology team to integrate it. They have all the sales blurb with none of the execution. For example: Single Sign on doesn't work, The UI/UX team has never done UI/UX before, Buttons and menus are hidden in the most ridiculous places, Unintuitive Slow, Buggy, I could actually go on for days.
Ken
GBWorking great for our Remote work teams… Working great for our Remote work teams since the pandemic. Dual Screens, printing, chat very helpful. Training Videos help at home workers. Admin tools are very helpful for working on multiple computers while multitasking.