Working great for our Remote work teams… Working great for our Remote work teams since the pandemic. Dual Screens, printing, chat very helpful. Training Videos help at home workers. Admin tools are very helpful for working on multiple computers while multitasking.

The Best Remote Support Service Out There Of all the remote-desktop-type services I've used, Screenconnect is leaps ahead of all the rest. It's fast, reliable, has a very friendly user interface, and just works great! Connections are highly resistant to packet loss, so if you're stuck working on someone's machine with less than ideal network conditions, it still works great. Other services, in those conditions, would disconnect you frequently. ScreenConnect pulls through. The brandable customer portal is wonderful, and I just can't say enough about it. We have access to other remote support applications at no cost through other services we use, but we still choose to continue with Screenconnect. That's how much we like it.

I Don't Plan on Switching Remote Access Software Anytime Soon Saying that I've enjoyed working with an RMM product is maybe a bit weird...who "enjoys" working with tech solutions? But really...the web interface is intuitive, the endpoint agent is easily deployable (PDQ, NinjaOne, etc), and the on-demand and enduser allowed sessions are smooth. In my 20+ years in (some manner of) IT support, ConnectWise Control has been my better experience.

Great Product with much to be Desired I love control but there are a large number of features that are needed and have been requested by many partners over the years but I have the feeling that no one is working on those requests. Some of them for over 5 years. I think that ConnectWise has their dev's tied up in new integrations with their other RMM products instead of implementing requested features or fixing bugs.

Solid program that I use daily Solid program that I use daily. Works well from my work PC as well as remotely from my home PC in urgent situations. It saves me from having to run across an 85 acre campus for simple password issues, as well as remote software installations.