They auto renewed my subscription without sending any kind of reminder email. This is very shady practice and probably how they make their money since the app isn’t that good.i contacted the company T They auto renewed my subscription without sending any kind of reminder email. This is very shady practice and probably how they make their money since the app isn’t that good.i contacted the company They were very kind and knowledgeable and great with follow up! Very much appreciate their quality customer service and product too!4028354544company line!!!!!!!!!!!!!

from Blue365…Scam? Received messsge from Blue365 associated with BlueCross that you can join Aaptiv and it’s 19500+ gyms. There web site states they partipate with Elite membership to my local Lifetime fitness. However Lifetime has no knowledge of them. So before committing to a monthly fee, reached out to Aaptiv for clarification. Seems only email communication available. After multiple messsged and requests for information, it became clear that they weren’t reading my messsges and simply sending back bot type questions without reading or addressing my simple question. Is Lifetime fitness part of their network in Florham Park NJ? If i can’t get a direct answer to such a simple question, it’s clear that that are in my opinion a scam or incompetent, Woukd avoid consistent with other reviews! Disappointing!

Expensive auto renewal - be careful to cancel this!!! I tried out this app did not use it for at least 10+ months, and received no indicator that a yearly subscription charge was coming... I tried to indicate that I did not authorize the purchase, but apparently that is not a reason for a refund. If you stand by your product, you should be able to make sure that your customers are willing participants instead of somehow trapped by the trial membership conditions that you set up. I tried it, it didn't work for me and I deleted this off my phone. Be very careful as you could get roped into paying $125 bucks for something you do not want.

The deleted a bunch of content, no refund The deleted a bunch of content, including the only reason I signed up. Their customer service department refused to issue a refund (only two months in to an annual subscription). I didn’t have the option to pay monthly... and so I should have been able to maintain functionality that I paid for with an annual lock in. It was actually great while it lasted. Shame they are more scammers than service providers.

Watch your bank account after canceling!!!!! I liked their app, but their new workout programs weren't great so I found an app that was a better fit for me. I cancelled my account two months ago, to the point where I couldn't get in anymore. This morning I woke up to a nice surprise where they tried to charge me for the annual subscription. I verified that my account didn't even exist on the app anymore and contacted them. They immediately reversed the charges. My guess is that as most people don't watch their budget as close as I do, they do this and get away with every year, shadily collecting money without people stopping them. . Due to this, I would not recommend this app to anyone going forward.