Valued Aaptiv Member - Archana
GBI really love the idea of Aaptiv I really love the idea of Aaptiv, I just have a couple of suggestions that would make it even better. For the calorie estimator, users should be able to input their biometrics (height, weight, etc.) and then more accurately estimate the calories burned for each workout, the same as apps such as the “MapMyRun” series, Cronometer, etc. Secondly, I would make a link for each workout to the Spotify playlist used. I think these two things would not be that hard to do and would make the app exponentially better.
Jenn Downs
CAExpensive auto renewal - be careful to cancel this!!! I tried out this app did not use it for at least 10+ months, and received no indicator that a yearly subscription charge was coming... I tried to indicate that I did not authorize the purchase, but apparently that is not a reason for a refund. If you stand by your product, you should be able to make sure that your customers are willing participants instead of somehow trapped by the trial membership conditions that you set up. I tried it, it didn't work for me and I deleted this off my phone. Be very careful as you could get roped into paying $125 bucks for something you do not want.
Shelly McElligott
GBThis company went from great to… This company went from great to terrible. I love the idea this company had- basically its personal training thru sound and awesome music. However over the past month they let go of top trainers and top music. Then last couple weeks removed tons of the programs I participated in. Just over it.
Alex D.
GBA deceitful company A deceitful company. I was planning on enrolling in a month-to-month plan after my free trial. Unfortunately, there was a death in my family, and since I did not think of canceling my free trial and switching to the monthly plan on the day of a funeral, I was charged over $100 for a year subscription. I reached out to both Aaptiv and Apple, who say there's nothing they can do. Horrible experience. Horrible company.
Laura Faulconer
NZThe deleted a bunch of content, no refund The deleted a bunch of content, including the only reason I signed up. Their customer service department refused to issue a refund (only two months in to an annual subscription). I didn’t have the option to pay monthly... and so I should have been able to maintain functionality that I paid for with an annual lock in. It was actually great while it lasted. Shame they are more scammers than service providers.