Because I am unable to understand any… Because I am unable to understand any instructions other than for running without a single picture or video. I have seen so many people complaining the same but worst part is that aptive team is not even reacting to it. That's the reason i didn't opted for yearly subscription.

Fraudulent company Fraudulent company. I did not try the product so cannot comment but have been charges £89 for three years (just found going back through statements) although I always automatically cancel when trying a free subscription. As they refuse to give any refund, I will be taking this up with the authorities.

Free trial is not free I had read the reviews about customers having troube getting a refund after a free trial but decided to try it anyways - well the reviews were right. I had it for 4 days and decided to not sign up but am being charged for a year. So far the customer service is still telling me that they will charge me. Very very disappointed.

Expensive auto renewal - be careful to cancel this!!! I tried out this app did not use it for at least 10+ months, and received no indicator that a yearly subscription charge was coming... I tried to indicate that I did not authorize the purchase, but apparently that is not a reason for a refund. If you stand by your product, you should be able to make sure that your customers are willing participants instead of somehow trapped by the trial membership conditions that you set up. I tried it, it didn't work for me and I deleted this off my phone. Be very careful as you could get roped into paying $125 bucks for something you do not want.

Watch your bank account after canceling!!!!! I liked their app, but their new workout programs weren't great so I found an app that was a better fit for me. I cancelled my account two months ago, to the point where I couldn't get in anymore. This morning I woke up to a nice surprise where they tried to charge me for the annual subscription. I verified that my account didn't even exist on the app anymore and contacted them. They immediately reversed the charges. My guess is that as most people don't watch their budget as close as I do, they do this and get away with every year, shadily collecting money without people stopping them. . Due to this, I would not recommend this app to anyone going forward.