Horrendous customer service. Order placed in late December, with the promise of dispatch within 5 working days. We are currently 18 days into January, with no sign of a dispatch. When you raise a support ticket on their website, the query gets closed with a vague excuse (but no progress). I then received an email to say one of the two items ordered is out of stock. I have requested a refund, but going by some of the other reviews on here, I am not holding out much hope in getting anything from them.

Just caveat emptor in Irvine Calif. Received my Hyperice product, which to-date seems to be working well. The unit is supposed to blue tooth to a Hyperice App. This is just BS!!! (1) After almost a week of writing and calling Co., I still am NOT able to even sign into my account. Hence, I cannot use the App. This company has the most incompetent customer service & NO tech support. WOW!!! I guess its caveat emptor in Irvine Calif.

I use Hyperice products everyday! I use Hyperice products everyday for pre-workout warm up and post workout recovery. I have the Hypervolt Go, which is so light and yet so powerful, the Viper 2 and the Viper Go both of which provide great myofascial release and the Venom Leg which I just got and is super helpful for trouble spots in the legs and I actually use it on my arms too. The vibration and heat at the same time is very effective.

Customer service was appalling Customer service was appalling. Purchased on Monday and paid additional for express post. Not dispatched until Friday, so despite the express post option, delivery still took over a week. Raised the issue with customer service who provided a ridiculous cop out response with no genuine attempt to resolve.

accept no substitute My wife and i both have occasional lower back discomfort to the extent of limiting our mobility. There have been numerous occasions (including moving day to our new house) where we would have been bedridden without our hyperice waist packs. We have tried other products but the bottom line is that you usually get what you pay for. We each have a pack and an arsenal of fuel refills in case both of us are stricken simultaneously.