Terrible customer service- 3 weeks no refund Returned my order and have been chasing for a refund for over 3 weeks since. Got told an email I received about 'new order shipping' was an error and I needed to wait more time. It's been 3 weeks and so far zero refund. Awful service, I have had to chase several times and receive very short, unhelpful answers. Overpriced products compared to competitors and I won't be buying from them again.

Awesome customer service on my Normatec… Awesome customer service on my Normatec 3. Unable to charge the device for some reason, after a couple of quick mails to customer services showing the serial code and proof of purchase, I was sent a return delivery pre paid postage and within 48hrs of posting, received a new device. Can't ask for more than that with a product that is 18 months old

Normatec Boots - Poor Durability Normatec Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more.

Excellent product Excellent product. Great construction. Unfortunately the connector was broken but Customer service promptly addressed the issue! It does a great job and the hyper sphere Mini is fantastic for carrying while traveling to take care of those sore spots you might get from prolonged sitting. Well worth it. Thanks for standing behind your product.

Exceptional customer service I contacted customer service and was absolutely blown away by the level of care and support. As most people know, customer service is vital when looking at a product. I will buy more items because I know the company puts its customers first which is a rarity today. Truly and completely satisfied with Hyperice.