Customer Service Perfection! After a couple of years, my hypervolt battery screws broke off and I inquired with their live chat rep for guidance. After asking for a quick and easy serial number... I was offered an easy free replacement. Such amazing customer service and truly a save of a lot of time and back and forth. My hypervolt has been a trusted companion on my health journey and I'm so excited this process to fix was simple and customer centric! Great Job Hyperice!

Excellent product Excellent product. Great construction. Unfortunately the connector was broken but Customer service promptly addressed the issue! It does a great job and the hyper sphere Mini is fantastic for carrying while traveling to take care of those sore spots you might get from prolonged sitting. Well worth it. Thanks for standing behind your product.

Awesome customer service on my Normatec… Awesome customer service on my Normatec 3. Unable to charge the device for some reason, after a couple of quick mails to customer services showing the serial code and proof of purchase, I was sent a return delivery pre paid postage and within 48hrs of posting, received a new device. Can't ask for more than that with a product that is 18 months old

accept no substitute My wife and i both have occasional lower back discomfort to the extent of limiting our mobility. There have been numerous occasions (including moving day to our new house) where we would have been bedridden without our hyperice waist packs. We have tried other products but the bottom line is that you usually get what you pay for. We each have a pack and an arsenal of fuel refills in case both of us are stricken simultaneously.

Terrible customer service- 3 weeks no refund Returned my order and have been chasing for a refund for over 3 weeks since. Got told an email I received about 'new order shipping' was an error and I needed to wait more time. It's been 3 weeks and so far zero refund. Awful service, I have had to chase several times and receive very short, unhelpful answers. Overpriced products compared to competitors and I won't be buying from them again.