I ordered a rb dmx1 and due to the… I ordered a rb dmx1 and due to the volume of people that have also ordered the same thing. The shipping time was a little out of my timeframe and i talked with Pablo off an on and he was very responsive and took care of me and knew the answers to the questions i had. I would recommend this company for sure, but i would suggest clarifying with them on what order item you are purchasing just in case if you are needing or expecting something fast, just simply due to stocking and pandemic issues. Thanks guys, ill be back in the future

Great price and customer service. The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it doesn’t affect me adversely but for someone who might not have a large collection of cables, that could have been a deal breaker. However, since Pro Sound Gear’s price was lower than other retailers without the cable package, I am pleased.

Better quality unit than ordered, good service I ordered a demo model keyboard, but they had an option to upgrade to a new model for the same price. I chose that, and was pleased to get what seems to be a brand new keyboard. They had an issue with my card, and the support person was very helpful and quick to respond to my attempts to fix it. I got the keyboard very quickly considering it is the Christmas season.

ProSoundGear is not just about selling… ProSoundGear is not just about selling stuff; their customer service feels like talking to a friend who knows a ton about music gear. Super helpful and always there when you need them!

Poor communication Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.