Poor communication when system down I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

They got my phone for about 3 weeks and … They got my phone for about 3 weeks and didn't say a word about the repairment process. I tried to contact the service center several times but they just kept silence! When I got the phone back nothing changed...

GoCare comes through when you have a broken iPad My family and I have used GoCare twice. My 14 year old son is required to have an iPad at school so we purchased the GoCare policy. Unfortunately, we had to use it twice due to accidental damage. Both times GoCare was extremely responsive and fixed our son's iPad like new!! I would definitely recommend GoCare.....we renewed our policy just recently.

Stellar Service = Satisfied Student GoPro quickly processed my claim without running me in circles. My son's ipad had a hairline crack in the corner, but had to be returned to school in perfect condition...the same condition in which he received it. GoPro's customer service rep helped me complete the required paperwork (brief...not a crazy list of questions) and pushed the claim through for me so he'd meet his deadline at school. I was mailed a box with specific instructions on how to get the device repaired asap. My policy rate didn't go up the following year, nor was I cancelled. All-around great experience.

No Response to Claim for 4-5 weeks Every time I call or send an email I don't get any response. Now the voicemail message say the claims are being managed by Fortegra Financial - Have these guys gone out of business? They have my sons school issued Ipad. Concerned Dad