Poor Claims Service We had purchased many devices that came with the paid service plan, and now the claims department wont fix the devices. Our business has relied heavily on GoCare standing behind their warranty, and this ordeal has put a very bad taste in our mouth about continuing doing business.

Stellar Service = Satisfied Student GoPro quickly processed my claim without running me in circles. My son's ipad had a hairline crack in the corner, but had to be returned to school in perfect condition...the same condition in which he received it. GoPro's customer service rep helped me complete the required paperwork (brief...not a crazy list of questions) and pushed the claim through for me so he'd meet his deadline at school. I was mailed a box with specific instructions on how to get the device repaired asap. My policy rate didn't go up the following year, nor was I cancelled. All-around great experience.

A must have for second & out of warranty electronics Those of us you purchase of second, after-market, or out of warranty knows what happens if an accident happens. The service provider or manufacturer usually won't welcome any claims. Finally, with Go Care that doesn't have the case.

Service is really awesome, very smooth transaction and customer service support is really good I had claimed this year, I didn't believe that gocare would support such a great service when one of my friend was referred me last year. Now I believe and trust the service that was provided by Gocare completely 100% after I claimed for my samsung S3 cell phone repair. It was very smooth transaction, good customer support till I get my cell phone back.

UNABLE TO CONTACT ANYONE - I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???